STORE POLICY
Please review your order for accuracy and understand that this gown is being ordered especially for you. Your order cannot be cancelled or modified for any reason once a deposit is placed including but not limited to: cancelling or postponing the wedding, changing your mind, etc. In the event that the wedding is cancelled, postponed or you change your mind, you remain responsible to pay off the remaining balance within the payment deadlines as described herein. This also applies to any other members of the wedding party including bridesmaids, flower girls, and Mother of Bride/Groom. All special orders, layaways and floor sample sales are final sales and cannot be exchanged, returned, or refunded.
DEPOSIT & PAYMENTS
Full payment is preferred at time of order. Alternatively, you may pay a minimum initial deposit of 60% of the total amount due, and then the remaining balance within 7 days of gown arrival. A 25% deposit is required to place a gown on layaway. All deposits are non-refundable. No exceptions.
Acceptable forms of payment include Cash, Check, Visa, MasterCard, American Express, and Discover. Checks are only accepted at time of initial deposit and for progress payments. If you wish to pay your final balance with a check, you must allow a two week check clearing period before your gown may be removed from the store. Bounced checks will be subject to a $25 redeposit fee as well as any additional charges incurred by our bank.
ARRIVAL DATES
Arrival dates for gowns ordered using standard or rush delivery are an approximation from each designer, and not guaranteed to arrive on an exact date. For this reason, we recommend you order your gown far enough in advance to allow ample time for the production, delivery and if needed, alterations for your gown. In most cases, items arrive on time or before the expected delivery date. Please allow a minimum of 20 weeks, and up to 28 weeks for your gown to arrive. Rush delivery is available for most designers at an additional cost and requires factory approval in certain instances. The arrival date may be greater than the standard time frame if you have customized your gown in any way (ex: hollow to hem, embroidery changes, closure changes, etc) and will require factory confirmation to provide you an estimated arrival date.
GOWN SIZING
It is ultimately your decision what size gown to order. Our sales staff will assist you by taking your current bust, waist and hip measurements. You should use those measurements to reference each designer’s size chart and select your desired size. Designers recommend ordering the size on the chart where your largest measurement falls, but depending in the style of the gown, you may be able to adjust your size. If you supply your own measurements or you choose a size different than your current/recommended size (losing weight, pregnant, cosmetic surgery, etc), we cannot be responsible for any alterations needed as a result of incorrect sizing.
If you are ordering your gown with a custom length, also referred to as hollow to hem, we will measure you wearing the undergarments, heel height and slip that you are planning to wear. Because these gowns are made by hand, there may be a variation of +/- one inch from desired custom length. Shoes/slip may need to be adjusted to accommodate this once your custom length gown arrives.
ALTERATIONS
Gowns are not made to your exact measurements and most require some type of alterations for correct fit. Alterations are a separate charge and not included in the price of your gown. Paradise Creations is not responsible for any alterations costs. We do not offer in-house alterations, but can refer you to local qualified professional seamstresses. Pricing for alterations is determined by each individual seamstress; therefore we are unable to offer estimates. We are not responsible for the pricing, policies or workmanship of these independent contractors.
FITTINGS
Please make an appointment for all fittings. Your gown must be inspected and/or tried on before leaving the store to ensure accuracy including color, style and size. We are not responsible for the condition of your gown once it has left the store.
GOWN PICKUP & BALANCE DUE
You will receive a call as soon as your gown arrives. The remaining balance must be paid in full within 7 days of arrival. Once paid in full, items may be stored at Paradise Creations for a maximum of 30 days free of charge. A $25 per month storage fee will apply once the 30 day storage deadline has passed. Unpaid merchandise left in the store after 30 days becomes property of Paradise Creations, without a refund of any deposits paid.
FABRIC DYE LOTS/ VARIATION
Paradise Creations is not responsible for factors beyond its control, including but not limited to: dye lot variation, manufacturer’s proprietary sizing, embroidery pattern changes, or fabrication variations. Paradise Creations recommends ordering bridesmaids gowns all at once to avoid dye lot or fabrication variations.
Store Policy
